Tiffena Kou
Global Product Management | culture-aware AI engineering | NLP
About Me
Multi-lingual/disciplines PM, with over a decade’s experiences in leading V1 product launches & user programs in US/APAC. Combining passion in NLP, AI foundation models and travel industry to build hotel recommenders.
Experience
Microsoft China, Shanghai
Senior Product Manager, Azure
2015
- Led agile product team to build interactive website features (chatbot, games, troubleshooters, pricing calc) for local market education and conversion. Deployed iterative experiments, site analytics, market and user research to guide roadmap and prioritization.
- Collaborated with engineering, marketing, sales, support and business development to generate product insight, identify quality leads, build compaigns to increase conversion/retention and reduce hi-impact support calls.
Microsoft HQ, Redmond
User Experience Program Manager, SQL/Azure
2011 - 2014
- Incubated and ran pilot community programs in APAC region for product launches and user experience study.
- Built new team and delivered first content production system for Azure in international markets.
Senior Content Developer, Visual Studio/SQL Server
2002 - 2010
- Designed, managed and developed multimodal content porfolios and information architecture.
- Created customer advisory and early adoption programs to build relationship and solicit product feedback to improve product and content.
Projects
Find My Ryokan
the Spotify of Ryokans - 2024Build recommender with multimodal models so travelers can make better informed choices for a more satisfying trip, with less research time.
Book Tracker
Increase knowledge retention and ROI - 2021Recall better with structural notetaking & visualize reading ROI with metrics
Education
Oklahoma State University
Bsc. Computer ScienceLanguages
English - Bilingual
Chinese - Native
Japanese - Elementary
Skills
- Product Management
- product designproduct launcha/b testingconversion funnelagile pm (kanban and scrum)developer evangelismcross-functional v-team
- AI engineering
- multimodal foundation modelsmodel evaluation & tuningnlp (traditional ml and transformer)rag w/llm, agent & vectordbrecommendation system
- Market Research
- asian consumer and business trendstravel industryjapanese market