Tiffena Kou
Global Product Management | culture-aware AI engineering | NLP
About Me
Product leader and hands‑on builder with 10+ years leading V1 launches, global UX programs, and cross‑functional product teams across the US and APAC. I design and ship user‑centric web experiences and prototype with modern AI—multimodal LLMs, serverless apps, Text2SQL, and local model inference—to turn complex problems into measurable and scalable products.
Experience
Microsoft China, Shanghai
Senior Product Manager, Azure
2015
- Led agile product team to build interactive website features (chatbot, games, troubleshooters, pricing calc). Deployed iterative experiments, site analytics, market and user research to guide roadmap and prioritization.
- Collaborated with engineering, marketing, sales, support and business development to generate product insight, identify quality leads, build compaigns to increase conversion/retention and reduce hi-impact support calls.
Microsoft HQ, Redmond
User Experience Program Manager, SQL/Azure
2011 - 2014
- Incubated and ran pilot community programs in APAC region for product launches and user experience study.
- Built new team and delivered first content production system for Azure in international markets.
Senior Content Developer, Visual Studio/SQL Server
2002 - 2010
- Designed, managed and developed multimodal content porfolios and information architecture.
- Created customer advisory and early adoption programs to build relationship and solicit product feedback to improve product and content.
Projects
Birding Planner
Find the best place and time to see your dream bird - 2025Just tell me what you want to see and how far you can travel, and I’ll let you know where and when to go for maximum sightings and counts.
Find My Ryokan
the Pandora of Ryokans - 2024Build recommender with multimodal models so travelers can make informed choices for a more satisfying trip, with less research time.
Education
Oklahoma State University
Bsc. Computer ScienceLanguages
English - Bilingual
Chinese - Native
Japanese - Elementary
Skills
- Product Management
- product designproduct launcha/b testingconversion funnelagile pm (kanban and scrum)developer relationshipcross-functional v-team
- AI engineering
- multimodal foundation modelsmodel evaluation & tuningmodel serving/inference optimizationnlp (traditional ml and transformer)llm, rag, vectordb, agentsrecommendation systemdevops & mlops
- Market Research
- asian consumer and business trendstravel industryjp market